Rogers Announces 1.6% Credit-Card Bill Payment Charge From January

Conceptual illustration of a blank credit card, smartphone and bill beside a maple leaf

Updated: 24 October 2026, 12:40 p.m. EDT (Toronto)

Rogers will introduce a 1.6 per cent processing charge on credit-card bill payments from 17 January 2027, the company says. The change, reported on Friday, 23 October, applies to both automatic and one-time credit-card payments, with exemptions including customers in Quebec.

In its customer notice, Rogers says the charge reflects fees it pays credit-card companies. Customers on selected specialised plans, including Connected for Success, and former Shaw Mobile customers on migrated plans are also exempt.

Rogers lists several payment methods that will remain free of the new charge, including direct debit, online banking, cheques, Rogers gift cards, prepaid cards, Debit Mastercard and Visa Debit. For automatic credit-card payments, the charge will apply when the payment is processed and appear on the monthly bill.

A Rogers spokesperson told Global News that the fee will also apply when customers use a Rogers Bank Mastercard. The company attributed the change to higher payment-processing costs.

The CRTC told Global News that providers do not need its approval for fees on services whose retail rates are unregulated, such as most mobile and internet services. Approval would be required for a regulated telecommunications service. The announced charge has not yet taken effect; customers considering another payment method can review Rogers’ notice before January’s implementation.

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